Gio Gold | Terms & Conditions


Gio Gold

Terms & Conditions


The Gio Gold trademark and this Website are owned and maintained by Giovanni Jewellery LLC. A company licensed by the Dubai Economy with Trade License number 548019 and registered address of Deira Waterfront Properties, HIND Plaza 5B, Office No. 104, Gold Souq, Dubai, United Arab Emirates.

P.O BOX: 81031, Tel: +971 4 226 6037.


Please read the following Terms and Conditions carefully before using our Website. By using this Website, You signify Your agreement to these Terms and Conditions as well as the Website’s Privacy Policy.

The Company reserves the right to modify or cancel any part of the Website or the services offered by the Company for any reason whatsoever, without a prior notice and without any kind of liability towards its clients (Website Users) or any third party. Users should consult the Terms & Conditions regularly.


  • 'Buyer' means the party contracting with the Company to buy the Products under these terms and conditions.
  • 'Company' means as owned and operated by Giovanni Jewellery LLC, HIND Plaza 5B, Office No. 104, Gold Souq, Dubai, United Arab Emirates.
  • 'Details' means any sensitive/personal data obtained by the Company in the course of the Transaction.
  • 'Products' means precious metal in any form including but not limited to gold bullion and investment coins sold to You by the Company under these terms and conditions.
  • 'Transaction' means the sale of the Products under these terms and conditions by the Company to the Buyer.
  • 'Metal Value' means the current market value (exc. VAT) for the metal.
  • 'Premium' means the production and operational costs (production, handling, warehousing, etc.), as well as our margin.
  • 'VAT' means the Value Added Tax applicable on the Product.
  • 'Website' means
  • 'You/Your' means a person using the Website representing the Buyer.
  • 'We/Our' means the team, representing the Company.

Requirements for Use

  • You must be at least eighteen (18) years old to conduct a Transaction with the Company.
  • You must register an account representing Your identity in order to conduct a Transaction with the Company.
  • You must provide us with all of the Details necessary to complete Your registration process and any subsequent Transaction.
  • You are required to complete an Identity Verification step, and provide a national identity document before the completion of Your first Transaction.
  • You must ensure that Your personal Details are complete, correct and up to date.
  • If any changes of Your personal Details take place, You can access Your profile on the Website to edit and update the Details.
  • You can only access Your account on this Website using a magic email sign-in method, or alternatively the third-party OAuth provider(s) available: Google.
    • These methods ensure the maximum level of security, and avoid any breach of security.
    • It is Your responsibility to ensure the security of access to Your email, and the Company will not be held liable for any losses caused by any unauthorize use of Your account.
    • If you are no longer able to access Your account for any reason, then you must immediately contact the Company.
  • You must accept and comply with these terms and conditions.

Prices and Payments

  • The prices of the Products displayed on the Website in the relevant sections shall be deemed as invitations to treat.
  • The 'live' pricing is provided by a third party feed and the Company does not accept any responsibility for unavailability or accuracy of the prices.
  • Should there be an error, that includes but is not limited to obvious misquote, the Company will inform You as soon as possible and give You the option to either cancel the Order or amend it to reflect the correct prices. Please note that the Precious Metals market involves special risks which may affect the value of an Order placed, by virtue of fluctuations in financial markets. Please note that such changes are outside of the control of Gio Gold and the Company, in extreme situations and without prior warning, may affect the provision of this Service. In such cases, the Company shall have the right to cancel your Order.
  • The Company is commited to provide the highest level of transparency and accuracy while pricing. Our method of pricing and sourcing the Products price is through the Dubai Gold and Jewellery Group, who is the governing body of the industry in Dubai.
  • The Products displayed on the Website are priced in AED, and are inclusive of all charges - including the metal value, premium, and any VAT charges.
  • Any Product that is 24K (Pure Gold) is exempt from any VAT charges on the metal value, per the United Arab Emirates Tax Authority.
    • VAT is applicable on the premium of the Product.
  • Other Products can be subject to an additional charge of 5% VAT on the Metal Value if the purity is less than 24K, per the United Arab Emirates Tax Authority.
  • The Company offers You the best available and most in-demand brand(s): PAMP, Emirates Gold.
  • All the products will reach you sealed, with the original manufacturer's packaging.
  • The Payment can be made by Card (Secure Online Checkout) to the Company through a third-party payment provider.
  • The Company utilizes Stripe as the third-party payment provider, to provide You with an easy and secure checkout procedure. We do not have any access to Your payment credentials, nor will the Company ever store Your payment credentials. Thus, We will not be held liable in the case of a data breach outside of our power and control.
  • We reserve the right, at our absolute discretion, to cancel an order for which we have doubts in regards to the Buyer's identity.
  • The Payment can be made by 'Card (Online Checkout)' through the Company payment gateway and the checkout session must be completed immediately.
    • Payments made by 'Card (Online Checkout)' are subject to a 3% Surcharge on the Order total.
  • The Payment can be made by 'Bank Transfer' to the Company bank account and must be complete within a maximum of 1 business day from the placement of the order.
  • The Payment can be made by a visit to Our office, 'Office Payment (Cash or Card)', and must be complete within a maximum of 1 business day from the placement of the order.
  • All Bank Transfer payments must include the Order Reference generated by Our system at Checkout to enable Our system to match received payments with orders, and act as an additional verification step.
  • Our Bank Details are provided in the order confirmation email that Our system will send to You.
  • You may be requested to forward a scanned copy of Your bank transfer payment record to Us to confirm your bank transfer.
  • We reserve the right, at our absolute discretion, to cancel an order for which we have not received cleared payment by the specified payment deadline.
  • WE DO NOT ACCEPT CASH PAYMENTS INTO OUR BANK ACCOUNT due to our Anti Money Laundering Protocols, the high charges from Our Bank to process such deposits and Our inability to match cash deposits to orders due to the absence of a reference number facility for cash deposits. PLEASE DO NOT DEPOSIT CASH PAYMENTS INTO OUR BANK ACCOUNT UNDER ANY CIRCUMSTANCES.
    • Cash deposits to Our Bank Account will not be refunded until the ownership and origin of the cash deposit can be proved to Us to Our absolute satisfaction. The level of such proof shall be at Our absolute discretion and will involve the provision to Us of such original documents and signed statements and/or declarations as We see fit. In addition, cash deposits to Our Bank Account may be notified to the Appropriate AML Authorities for approval of any refund. The combined result of such actions may delay repayment of such cash deposits by a period of up to 30 days.
    • Any repayment of cash deposits received to Our Bank Account will be adjusted to reflect the charges imposed on Us by Our Bank and will also be subject to a charge of AED 1000.00 to compensate Us for the cost of utilising staff time and resources in settling the matter.
  • The Company reserves the right at Our absolute discretion to hold any and all payments made to Us by any means, and to withhold shipment of the related order(s), until You provide Us with all of the information and/or original documentation of any description and nature that We may require, to Our absolute satisfaction, in order to comply with Our ‘Know Your Customer’ Protocol, Anti Money Laundering Legislation requirements and/or any other applicable law or internal company procedure.

Online Sales Policy

The Company is fully commited to apply the highest standard of verification and security control to prevent fraudsters. Therefore, You will be required to fulfill the following before you can complete your first Transaction:

  • Complete the Identity Verification procedure on our Website after your registration through your user profile, or the notification at checkout.
  • You must comply and upload a valid National Identity document and any additionals documents We might request.
  • You may receive a phone call from Our team, when required, to further validated and verify your identity.

Order Placement

  • An order can only be placed via the Website.
  • The Details obtained by the Company are limited to the maximum extent and are for the mutual benefit of a secure Transaction. Any Details obtained in the course of the Transaction are protected and will not be disclosed to any unauthorised third party.
  • As stated in Prices and Payments of these terms and conditions, the Products displayed on the Website are invitations to treat. Consequently, it is the customer whose offer is subject to the Company's verification.
  • After the Company has received the money from the Transaction, an email accepting the Buyer's offer will be sent, confirming the order.
  • All Products are subject to availibility. We will endeavour to deliver the specified Products on the date agreed. However, if due to circumstances beyond our control, You were able to checkout with specified Products that are not available immediately, You will be contacted and under Your consent, the Company may:
    • Provide you with a new date when the specified Product(s) will be available for shipment.
    • Substitute multiple smaller products for the value of the unavailable Product(s).
    • Provide a refund, only at our absolute discretion and approval. The Company reserves the right to refuse a refund request, or request any partial charges for any costs induced.

Order Cancellation and Refund Policy

  • Orders can only be cancelled within 1 business day, subject to a cancelation fee based on the Products of the Order, and any compensation due to the Company as a result of adverse precious metal price fluctuations.. To request a cancellation, You must go to Your user profile, navigate to orders, and select 'Request Cancelation'.
    • We will not accept any cancelation requests by phone or email.
  • To protect us from any adverse movement of Precious Metals markets when dealing with cancelled orders, we have set our Market Loss Policy as described in the below points.
    • The following fixed fees will be deducted per 24K Gold Product basis, shall your Order cancelation be approved:
      Cancelation Fee Per Product (24K)
      Gold Bar - 1 GramAED 100.00
      Gold Bar - 2.5 GramAED 100.00
      Gold Bar - 5 GramAED 100.00
      Gold Bar - 10 GramAED 150.00
      Gold Bar - 10 GramAED 150.00
      Gold Bar - 1 TolaAED 150.00
      Gold Bar - 1/2 OunceAED 150.00
      Gold Bar - 20 GramAED 250.00
      Gold Bar - 20 GramAED 250.00
      Gold Bar - 1 OunceAED 400.00
      Gold Bar - 50 GramAED 600.00
      Gold Bar - 5 TolaAED 700.00
      Gold Bar - 100 GramAED 1200.00
    • Cancelled orders can be subject to a Market Loss Charge equivalent to any loss to Us resulting from movement in the price value of the Order between the Submission of the Order and the Cancellation of the Order. Any market gain on cancellations shall remain the property of Gio Gold.
    • We will deduct the total sum payable to Us under this Market Loss Policy from any part or full payments that You have made to Us in respect of subsequently cancelled orders. Any refunds of payments, following the deduction of payments due to Us under this Market Loss Policy, will be made to the source of the original payment.
      • Payments made by 'Card (Online Checkout)' will be refunded to the originating card.
      • Payments made by 'Bank Transfer' will be refunded to the originating bank account.
      • Payments made by 'Office Payment' (Cash or Card) will be refunded in cash.
  • NO cancellations of orders will be considered nor accepted and NO refunds will be offered after a period of 1 business day has elapsed from the Company's acceptance of a Buyer's offer.
  • Purchases from and transactions with the Company, whether by means of this website or otherwise, are exempt from the Right to Cancel under Distance Selling Regulations as the prices of the products to which those purchases or transactions relate are dependent on constant fluctuations in the world financial markets which are beyond our control.


  • The Company provides delivery for all purchases with an address collected from the Buyer during checkout within the United Arab Emirates.
    • The delivery will be insured and is completed by a FEDEX courier for maximum security.
    • The delivery fee will be added and clearly appear in the checkout session during a Transaction on the Website and in the invoice.
    • FEDEX will contact the Buyer to confirm delivery details before attempting delivery.
    • FEDEX will require proof of ID from the Buyer at the time of delivery.
    • A re-delivery fee may be payable by the Buyer if FEDEX are unable to perform a delivery due to actions of the Buyer.
      • For example, the Buyer is not present at the delivery address at the specified time, or the Buyer is unable to provide suitable ID confirmation.
  • Ownership of the Products shall pass to the Buyer once the delivery process has been completed.
  • The Company cannot be responsible for any delays caused by any third-party factors beyond the Company's reasonable control (adverse weather, traffic delays or mechanical failures).
  • The Company offers 'Collection from Office' as an alternative delivery method.

Limitation of Liability

  • Nothing in these terms and conditions excludes or limits the liability of the Company for death, personal injury or fraud caused by the Company's negligence or fraudulent misrepresentation.
  • In the absence of negligence on the part of the Company, the Company shall not be responsible for the Buyer's unauthorised use of any of the Products.
  • The Company's total liability in contract, tort (including negligence or breach of any statutory duty), misrepresentation, restitution or otherwise arising in connection with the performance or contemplated performance of the Transaction shall be limited to the Transaction price and the Company shall not be liable to the Buyer for loss of profit, loss of business, depletion of goodwill, or any consequential claims whether direct or indirect which arise out of or in connection with the Transaction.
  • Whilst the Company endeavours to the best of its ability to provide the Products in accordance with the description with reasonable skill and care and within the time agreed, the Company makes no further warranties or representations as to the provision of the Products.
  • Whilst the Website is professionally maintained the Company cannot assume any liability for:
    • Incompatibilities of the Website with other services, software and/or hardware.
    • Viruses, spywares or any other insecure and disabling features, beyond the Company's control , that may affect Your access or use of the Website.
    • Modification, temporary unavailability or discontinuance of the Website.
  • No party to these terms and conditions shall be liable for any losses suffered by another as a result of unforeseeable consequence of the breach of those terms and conditions. Any loss which could have reasonably been contemplated by both of the parties at the time of the Transaction shall be regarded as foreseeable.

Intellectual Property

  • No licence to use any trade mark of the Company is granted to You under these terms and conditions.
  • The content of the Website is protected by intellectual property law. You may retrieve and display the content of the Website on a computer screen , store it in an electronic form on a hard drive or print a copy of the content for Your own private and non-commercial use under the condition that all and any copyright and proprietary notices are clearly visible.
  • You are strictly prohibited to copy, distribute, modify or reproduce any part of the Website.


  • You agree to indemnify, defend and hold the Company and the Company's affiliated companies, shareholders, officers, directors, employees, agents or suppliers harmless from any and all claims or demands, made by any third party due to or arising out of Your use of the services, the violation of these terms and conditions by You, or the infringement by You of any intellectual property or other right of any other person or entity.

Data Protection

  • The Customer's personal information and payment details will be protected in accordance with the Data Protection Act 1998.
  • The Customer may request a copy of any information held by the Company and We may charge the Customer an administration fee of AED 150 for providing such information. The information must be requested in writing to the address stated in these terms and signed by the Customer. The Customer may request the Company to correct any inaccuracies in the information held about the Customer. Such a request must be in writing, signed and sent to the address stated in these terms.
  • The Company will maintain records of the sale and purchase of the Precious Metal Products for a minimum period of 6 years from the date of the Transaction.

Telephone and Email Communication

  • Telephone calls between You and the Company may be recorded, and any email communication is logged. In the event of any dispute arising from such communication, the recordings and email messages will be treated as definitive evidence of the instructions or communications passed between parties.


  • Any dispute and all aspects of it arising as to the Transaction between the Buyer and the Company shall be governed by UAE law and shall be subject to the exclusive jurisdiction of the UAE courts.
  • If any provision of these terms and conditions is found by a court, or any body of competent jurisdiction, to be wholly or partly invalid or unenforceable this shall not affect the validity of the remainder of it.
  • No person being not a party to these terms and conditions shall acquire any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of these terms and conditions. This paragraph does not affect any other rights which a party might be entitled to pursuant to that Act.
  • The Company is not an investment advisor, nor do we provide investment advice. We will not be liable for any adverse consequences of Your reliance on any views expressed or statements contained within the Website. The value of Gold investment bullion fluctuate subject to market forces, including changes in world currency exchange rates. Therefore, the value of Your investment can go up as well as down and You may not be able to realise the full amount of Your initial investment. The historic performance of precious metal prices does not necessarily mean that future prices will follow a similar pattern. The Company recommends that You seek advice from an independent financial advisor when considering a substantial investment in Gold bullion.

Last Update: 3/30/2022